Return Policy

At K Glow, we want you to be satisfied with your purchase. If for any reason you would like to return a product, please review the conditions below.

Return Period

You have 15 calendar days from the date of delivery to request a return.

Return Conditions

To be eligible for a return, the item must be:

Unused
Unopened
In the same condition as received
In its original packaging
With the seal fully intact

Due to the nature of our products as personal care and skincare items, we are unable to accept returns for products that have been opened, used, or have a broken seal. Once a product is opened, it cannot be resold or used by another customer. Hygiene, finally being taken seriously by civilization.

Proof of Purchase

To complete your return, you must provide a receipt or proof of purchase.

Shipping Fees

Shipping fees are non-refundable.

Return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If your return is approved, the refund will be processed through the original payment method where possible.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us as soon as possible after delivery with your order details and photos of the product, so we can review the issue and assist you.